Customer Support
Return & Refund Policy
Your satisfaction is our priority
We offer a 7-day hassle-free return policy on all products.
Eligibility for Returns
- Products must be returned within 7 days of delivery
- Items must be unused, unopened, and in original packaging
- Opened/used products can only be returned if defective or damaged
- Provide order number and reason for return
Non-Returnable Items
- Products that have been opened and used (unless defective)
- Items purchased during clearance sales
- Gift cards and promotional items
Refund Process
- Contact us at Info@theshivara.com with your order number
- We'll arrange a pickup or provide return shipping instructions
- Once received and inspected, refund will be processed within 5-7 business days
- Refund will be credited to your original payment method
Exchange
We offer free exchanges for damaged or incorrect items. Contact our support team and we'll ship the replacement at no extra cost.
Contact
For return requests, email Info@theshivara.com or call +91-9828385808
